Shipping Policy

Thank you for choosing General Scooter Shop for your scooter purchase. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of your orders. By making a purchase on our website, you agree to comply with the following policies:

Order Processing:
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. We strive to process orders within 2 to 3 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:
General Scooter Shop partners with reliable shipping carriers to ensure your scooters are delivered in a timely and secure manner. We offer standard shipping for all orders, with estimated delivery times varying based on your location. Please allow 2 to 5 business days for delivery within the continental United States. For international orders, delivery times may vary based on customs clearance and local postal services.

Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the recipient.

Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the progress of your shipment. With this information, you can stay updated on the whereabouts of your scooter as it makes its way to you.

Safe and Insured Shipping:
At General Scooter Shop, we take great care in packaging your scooters to ensure they arrive in perfect condition. We use industry-standard packaging materials and techniques to protect the scooters from damage during transit. Additionally, all shipments are insured, providing you with peace of mind in the rare event of any unforeseen circumstances during delivery.

Shipping Restrictions:
Please note that due to international customs regulations and restrictions, we may be unable to ship scooters to certain countries or regions. If you encounter any issues while placing your order, our customer support team will be happy to assist you and explore alternative solutions.

Address Accuracy:
To ensure successful delivery, please provide accurate and complete shipping information when placing your order. General Scooter Shop is not responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

Delivery Issues:
While we strive for timely and hassle-free deliveries, unforeseen circumstances such as weather conditions or logistical challenges may occasionally cause delays. If you experience any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the matter.

Please note that General Scooter Shop is not responsible for any customs fees, duties, or taxes imposed by the destination country for international orders. It is the customer’s responsibility to be aware of and comply with any applicable customs regulations or charges.

If you have any questions or require further information regarding our shipping policy, please don’t hesitate to contact our customer support team for assistance.

Refund Policy

Overview

Thank you for choosing General Scooters Shop. We strive to provide you with the best customer experience and stand behind the quality of our products. This refund policy outlines the terms and conditions for requesting a refund for purchases made on our website.

  1. Eligibility for Refunds:
    1.1. Refunds are applicable for products purchased directly from the General Scooters Shop website.
    1.2. To be eligible for a refund, you must provide proof of purchase, such as an order confirmation or receipt.

  2. Refund Requests:
    2.1. If you are dissatisfied with your purchase and wish to request a refund, please contact our customer support team at sales@bikes.davidcarlson.online.
    2.2. You must initiate the refund request within 30 days from the date of purchase. It can be extended to 37 days incase of public holidays.
    2.3. Please provide a detailed explanation of the reason for your refund request to assist us in improving our products and services.

  3. Refund Process:
    3.1. Once your refund request is received, we will review it and determine eligibility based on our refund policy.
    3.2. If your refund request is approved, we will initiate a refund to the original payment method used for the purchase.
    3.3. Refunds may take 7 working days to process, depending on your payment provider’s policies.

  4. Refund Conditions:
    4.1. In order to qualify for a refund, the product must be in its original condition and in its original packaging.
    4.2. Any accessories, manuals, or promotional items received with the product must also be returned in their original condition.
    4.3. The customer is responsible for the cost of return shipping unless otherwise specified by General Scooters Shop.
    4.4. We reserve the right to refuse a refund if the returned product does not meet the above conditions or if it is damaged due to improper use or negligence.

  5. Shipping and Handling Fees:
    5.1. Shipping and handling fees are non-refundable unless the return is due to an error on our part.

  6. Changes to the Refund Policy:
    6.1. General Scooters Shop reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that this refund policy is subject to the laws and regulations applicable in your jurisdiction.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team.

Thank you for choosing General Scooters Shop.

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